If the Customer Loyalty Member cancels their membership before their three-month minimum commitment is completed, a $50 early termination fee will be charged. Members can cancel their membership after their commitment is completed at no charge. Please phone customer service at 616-281-1900. Please note: if a Customer Loyalty Member ends their auto-ship after fulfilling their three-month commitment they still are considered members and can order product at anytime in the future at wholesale pricing.

A Customer Loyalty Member may change their next auto-ship order at anytime up to two business days prior to their next shipment. These changes must be phoned in to our customer service department at 616-281-1900.

A Customer Loyalty Member may order product separately from their monthly auto-ship at anytime. All customer loyalty members will receive wholesale pricing on any orders.

Product refunds:
Since our products produce different results for different people, we do not guarantee specific results or offer a money-back guarantee. Please follow the directions with each product you receive and use our exclusive product coach to answer any of your product usage needs. Please note: the Applicators are a cosmetic product and can not be returned once the foil wrapper is opened. To receive a refund-all products must be returned within 30 days of purchase in re-saleable, un-opened, "new" condition. It Works! is not responsible for shipping costs. There will be a 10% re-stocking fee applied to all customer returns.

Questions? Please call or email:

616-281-1900 or info@itworks.net